Privacy Policy - AI TattooGen - Ink Art

1. Overview

AI TattooGen - Ink Art (hereinafter referred to as "we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information. By accessing or using our services, you indicate that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

2. Definitions and Key Terms

• Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to INSPIRE WISDOM TECH CO., LIMITED, located at Rm A1 11/F WINNER BLDG 36 MAN YUE ST Hunghom, which is responsible for processing your information under this Privacy Policy.
• Country: Hong Kong
• Customer: Refers to the company, organization, or individual that has registered to use the AI TattooGen - Ink Art service.
• Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit AI TattooGen - Ink Art and use the services.
• IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
• Personnel: Refers to those individuals who are employed by or are under contract to perform a service on behalf of one of the parties.
• Personal Data: Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
• Service: Refers to the AI TattooGen - Ink Art service provided by the Company as described in the relative terms (if available) and on this platform.
• Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: AI TattooGen - Ink Art's site, which can be accessed via https://matrify.ai/.
• You: A person or entity that is registered with AI TattooGen - Ink Art to use the Services.

3. Information Automatically Collected

When you visit our platform, we automatically collect certain information about your device, such as your Internet Protocol (IP) address, browser and device characteristics. This information may be used to connect your computer to the Internet. Other automatically collected information may include:

• Login, e-mail address, password.
• Computer and connection information such as browser plug-in types and versions and time zone setting, operating systems and platforms.
• Purchase history (which we sometimes aggregate with similar information from other users).
• The full Uniform Resource Locator (URL) clickstream to, through, and from our Website, including date and time; cookie number; parts of the site you viewed or searched for; and the phone number you used to call our customer service.
• We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Website for fraud prevention and other purposes. During your visits, we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page. We may also collect technical information to help us identify your device for fraud prevention and diagnostic purposes.

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our platforms, and for our internal analytics and reporting purposes.

4. Personal Data Collection and Methods

We may process your personal data for the purposes specified in this Privacy Policy. The personal data we collect and use from users, in particular, is as follows:

• Once you contact us, we will receive your phone number.
• The advertising identifier specified in your mobile device when you visit our services (Advertising Identifier - IDFA).
• The vendor/developer identifier specified by your mobile device (Vendor Identifier - IDVF).
• Internet Protocol address - IP address.

5. Data Categories and Types

• Identity Information: Name.
• Contact Information: Phone number, email address.
• Process Security: Internet traffic data (network movements, IP address, access data, time and date information), device name, in-app purchase history, the advertising identifier specified in your mobile device when you visit our services (if you give permission, Advertising Identifier - IDFA), the vendor/developer identifier specified by your mobile device (Vendor Identifier - IDVF).
• Customer Transactions: Order information.
• Marketing Data: IDFA, IDVF.

We may collect the above data directly from you through electronic or physical media, your mobile device, third-party applications, or third-party sources that you can access through these media (such as Apple App Store, Google Play App Store, Amazon App Store (platforms similar to "App Stores")) for the purposes of complying with legal obligations, enhancing our services, managing your use of our services, and enabling you to enjoy and easily navigate our services.

We may collect log data that is generated when you use our services/applications (through our products or third-party products). This log data may include information such as your device's Internet Protocol ("IP") address, device name, operating system version, the configuration of the app when using our service/application, the time and date of your use of the service/application, and other statistics.

6. How We Use Your Information

We use your information for various purposes to enhance your experience with AI TattooGen - Ink Art and to operate our services effectively.

6.1 Service Provision

• Personalized Design Creation: Utilizing information you provide, such as details about your body placement, preferred tattoo styles, and specific requirements, to generate customized tattoo designs. Our AI algorithms analyze this data to create 3D models, suggest tattoo placements, and recommend artistic elements that match your taste. For example, if you input that you prefer a minimalist blackwork style, our system will generate designs featuring clean lines, geometric patterns, and balanced compositions.
• Account Management: Managing your user account, including processing registration information, password resets, and maintaining your profile details. We use this data to ensure your account remains secure and to provide a seamless login experience each time you access our services. When you forget your password, we use your registered email address or phone number to send you password reset instructions.
• Feature Access and Functionality: Enabling you to use all features of AI TattooGen - Ink Art, such as virtual reality previews of your tattoo designs, real-time collaboration with artists (where applicable), and the ability to save and share your projects. Your information helps us deliver these features smoothly and tailor them according to your usage patterns. For example, if you frequently use the 3D modeling feature, we might prioritize showing you new 3D rendering options or tips related to this functionality.

6.2 Analysis and Improvement

• Service Enhancement: Analyzing data on how you interact with our services, such as which design tools you use most frequently, how much time you spend on different projects, and what types of tattoo designs you prefer. This information helps us identify areas for improvement, develop new features, and optimize existing ones to better meet your needs. If we notice many users are struggling with a particular aspect of the tattoo placement tool, we can invest in improving its usability or providing more in-app guidance.
• User Behavior Insights: Gaining insights into user behavior trends, such as common tattoo design requests, popular styles, and emerging artistic preferences. We use these insights to stay ahead in the tattoo design industry, deliver relevant content, and improve the overall quality of our services. Through data analysis, we might discover growing interest in specific tattoo styles, and we can then expand our design offerings accordingly.

6.3 Communication and Marketing

• Service-Related Updates: Sending you important notifications about your projects, such as when designs are ready for review, when there are updates to your account, or when new features that might interest you become available. These notifications can take the form of in-app messages, emails, or push notifications, depending on your settings.
• Marketing and Promotions: Using your information, with your consent, to send targeted marketing materials, including emails, newsletters, and in-app messages. These communications may include exclusive offers, design inspiration, and information about home decor brand partnerships that align with your interests. For example, if you've shown interest in mid-century modern design, we might send you an email about a limited-time sale on mid-century modern furniture from a partner brand.

6.4 Legal and Security Purposes

• Compliance: Using your information to comply with applicable laws, regulations, and industry standards. This may involve keeping records for tax purposes, adhering to data protection laws, and responding to legal requests from authorities. We maintain detailed records of financial transactions made through our platform to meet tax reporting requirements.
• Security and Fraud Prevention: Monitoring user activity to detect and prevent security threats, fraud, and unauthorized access to your account. We analyze patterns in your login information, usage behavior, and data changes to identify and address potential risks in a timely manner. If we detect unusual login attempts from different locations, we might send you a verification code to confirm it's really you.

7. How We Disclose Your Information

We may share your information with third parties in specific circumstances, as detailed below.

7.1 Service-Related Disclosures

• Service Providers: Sharing your information with trusted third-party service providers who assist us in operating AI TattooGen - Ink Art. These providers may include cloud computing services for storing your tattoo designs, payment gateways for processing transactions, and software development companies for maintaining and enhancing our platform. They are contractually bound to protect your information and use it only for the purposes we specify. For example, our cloud storage provider is required to keep your design files secure and not share them with any other parties without our authorization.
• Business Partners: Working with home decor brands, furniture manufacturers, and interior design professionals as business partners. In some cases, we may share your anonymized or aggregated design preferences and project details with these partners to facilitate personalized product recommendations or design collaboration opportunities. For instance, if you show interest in a particular style of furniture, we might share relevant information with partner furniture brands so they can offer you exclusive deals. However, in such cases, we ensure that your personally identifiable information is not shared without your explicit consent.

7.2 Legal and Safety-Related Disclosures

• Legal Requirements: Disclosing your information if required by law, such as in response to a subpoena, court order, or government investigation. We will cooperate fully with legal authorities to ensure compliance with the law while taking measures to protect your rights and privacy to the extent permitted by law. When we receive a valid legal request, we carefully review it and disclose only the information that is necessary.
• Safety and Security: Sharing your information with law enforcement or other relevant parties if we believe it is necessary to protect the security of our services, prevent fraud, or safeguard the rights, property, or safety of our users, employees, or the public. This might occur in situations involving suspected illegal activity related to your account or our platform. If we detect a significant security vulnerability that could harm other users, we may notify appropriate authorities.

7.3 Other Disclosures

• Corporate Transactions: In the event of a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred as part of the transaction. We will notify you of any such transfer and ensure that the new entity adheres to this Privacy Policy or provides you with an equivalent level of privacy protection. You will receive an email notification detailing the transaction and how it might affect your information.
• Consent-Based Disclosures: Sharing your information with third parties when you have explicitly consented to such sharing. For example, if you opt to participate in a joint promotional campaign with a third-party brand, we will share the necessary information to facilitate the promotion. You always have the option to withdraw your consent at any time.

8. How We Store Your Information

We take the security of your information seriously and implement measures to store it securely.

• Data Centers: Storing your personal and design-related information in secure data centers located in Hong Kong. These data centers are equipped with physical security measures such as restricted access, monitoring systems, and fire suppression systems to prevent unauthorized entry and physical damage. The data centers also have strict access controls, allowing only authorized personnel to enter certain areas where servers are located.
• Encryption: Protecting your information using in-transit and at-rest encryption technologies. When you transmit data to our services, such as uploading design files or logging into your account, it is encrypted using industry-standard protocols like SSL/TLS. Once stored, sensitive information, including passwords and financial data, is encrypted to prevent unauthorized access. For example, your passwords are hashed and salted before storage, making it extremely difficult for anyone to reverse-engineer the original password.
• Data Retention: Retaining your information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal requirements, resolve disputes, and enforce our agreements. After the retention period expires, we securely delete or anonymize your information unless we are required by law to retain it for a longer period. We have a detailed data retention schedule that outlines how long different types of information are kept.

9. Rights Regarding Your Personal Information

You have several rights regarding your personal information that we hold.

9.1 Right of Access

You can request access to the personal information we store about you. To do this, please contact us at help@matrify.ai. We will respond to your request within 30 days and provide you with a copy of the relevant information, subject to any legal limitations or exemptions. When you submit a request, we will verify your identity to ensure that only you can access your personal information.

9.2 Right to Rectification

If you find that any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. Simply send a detailed request to help@matrify.ai, and we will promptly review and make the necessary changes. You can provide evidence or explanations to support your rectification request.

9.3 Right to Erasure

In certain circumstances, you can request that we delete your personal information. This may include when the information is no longer relevant to our services, you have withdrawn consent for its processing, or we have processed it unlawfully. Submit your erasure request to help@matrify.ai, and we will process it in accordance with applicable laws. Once we receive a valid erasure request, we will take steps to delete the information from all our systems and databases.

9.4 Right to Restriction of Processing

You can request that we restrict the processing of your personal information, for example, when you contest the accuracy of the data, when we are processing it without a valid legal basis, or when you have objected to processing and we are evaluating our legitimate interests. Once we receive such a request, we will limit the processing of your information until the issue is resolved. During the restriction period, we will only process the information for limited purposes, such as secure storage.

9.5 Right to Data Portability

You have the right to obtain a copy of your personal information in a structured, commonly used, and machine-readable format. This allows you to transfer the data to another service provider if you wish. Submit your data portability request to help@matrify.ai, and we will provide you with the information within 30 days. We will provide the data in formats such as CSV or JSON, which are widely accepted by many other platforms.

9.6 Right to Object

You can object to the processing of your personal information for direct marketing purposes at any time. You can unsubscribe from our marketing emails using the unsubscribe link provided in each message or by contacting help@matrify.ai to opt out. Additionally, you can object to processing based on our legitimate interests, and we will review your objection and make a decision accordingly. If you object to our processing based on legitimate interests, we will consider your reasons and weigh them against our own interests before making a decision.

10. Third-Party Services and Links

Our services may contain links to third-party websites or services.

• External Websites: When you click on links to third-party websites, you leave our services and are subject to the privacy policies and terms of use of that external website. We are not responsible for the content, privacy practices, or security of these third-party websites, and we encourage you to review their privacy policies before providing any personal information. For example, if you click on a link from our platform to a furniture retailer's website, you should review their privacy policy to understand how they handle your data.
• Third-Party Integrations: We may integrate third-party services into our platform, such as social media sharing buttons, analytics tools, and advertising networks. These third-party services may collect and use your information according to their own privacy policies. We have no control over their data collection and usage practices and are not responsible for their behavior. For instance, when you use a Facebook share button to share a design, Facebook may collect information about you, which is governed by Facebook's privacy policy, not ours.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: help@matrify.ai

Company Name: INSPIRE WISDOM TECH CO., LIMITED

Address: Rm A1 11/F WINNER BLDG 36 MAN YUE ST Hunghom, Hong Kong